We are looking forward to moving to Alert Level 2 tomorrow and returning to a ‘near-normal’ service. We will continue to be vigilant with social distancing and good hygiene to ensure we continue to keep our staff and communities safe.
The last few weeks have been a challenge for everyone and we sincerely thank you for your understanding, cooperation and support throughout Level’s 3 & 4.
Below are guidelines that detail how we will operate under Level 2, and do not hesitate to contact us if you have any queries.
- It is essential to make an appointment by phone please prior to bringing your pet to the clinic.
- Please don’t come to the clinic if you, or someone in your family has been feeling unwell or has flu-like symptoms especially if you are waiting on results from a Covid test. In this case we will ask you to stay outside and will arrange contactless collection for any items you need.
- Please remember to use the QR codes (or sign in manually), wear a mask and use the hand sanitisers available upon entry to the building.
- We ask that only one person accompanies your pet into a consultation room.
- Your pet may then be taken into another room to be examined as this helps to ensure we are able to maintain safe social distancing
- You will be required to use social distancing of 2m from other people (we’ve got some floor stickers to help you with that). There will also be limits on the number of people we can have in the waiting area so don’t be offended if we ask you to wait out in the Hawkes Bay sunshine.
- You will be able to pick up retail goods and other animal health requirements from inside the building. If you could phone before-hand that would be really helpful so we can have it ready for you.
- We are continuing with our increased cleaning and hygiene practices to keep you all safe when you enter the clinic
We are all looking forward to seeing you inside the clinic again and offering the same levels of great service to you and your animals.
Thanks too for supporting a local business- we really appreciate it.
The Vet Services Team.